Refund policy

We do not provide refunds once the product has reached the customer unless there is a damage or defect. However, we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request for an exchange, you can contact us at kavya@sonshirts.com. Please note that return products will need to be sent to the following address: 

SONSHIRTS

No.1 Kothari Road, (opp. Sterling Club), Nungambakkam, Chennai - 600 034, Tamil Nadu, India

If your exchange is accepted, we’ll send you instructions as to how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any exchange questions at kavya@sonshirts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
If you would like to cancel an item before it has been shipped, or due to any delay from our end, we will provide a full refund. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at kavya@sonshirts.com.